The Alliance Française de Sydney will only collect personal information from you with your prior knowledge and consent. You can browse our website without disclosing personal information.
Our service provider makes a record of your visit and logs the following information, for statistical purposes, for each page accessed the:
- IP (Internet Protocol) address of the machine which has accessed it;
- top-level of your domain name (for example .com, .gov, .au, .uk etc.);
- address of your server;
- date and time of your visit to the site;
- pages accessed and documents downloaded;
- previous site visited; and
- type of browser and operating system you have used.
No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.
Browsing any website – including the Alliance Française de Sydney website – generates a trail of pages visited and the time apparently spent displaying each page.
We seek feedback from our users in order to improve the service offered by the site. Answering feedback questions is voluntary and does not in any way affect your access to the Alliance Française de Sydney website. Feedback should be made via the Feedback page.
Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.
The Alliance Française de Sydney may publish aggregated information about feedback on the websites, to the extent that it does not identify or cannot be used to identify individual users.
DATA STORAGE AND DISCLOSURE
Information collected is stored in an appropriately secure format and held by the Alliance Française de Sydney for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.
The data is used by the Alliance Française de Sydney website software, and by staff involved in the Alliance Française de Sydney operations, only for:
- website and system administration, including monitoring to prevent security breaches;
- customisation of the website to user needs; and
- evaluation, research and development.
The Alliance Française de Sydney uses its email newsletters to notify subscribers of events or opportunities. Individuals must register as subscribers for this service and your details will only be known to the Alliance Française de Sydney staff and will be disclosed to a third party only in circumstances in which such disclosure is legally authorised, such as in the investigation of a criminal offence and in compliance with a search warrant or subpoena.
Customer service is fundamental to our business. As part of this service we may use your personal information to offer you products and services that may benefit you. As part of the registration process a customer may elect not to receive any marketing material. Customer details and delivery addresses are collected for the purposes of supplying goods to customers and providing after-sales service.
The Alliance Française de Sydney e-commerce website protects your credit card details. This ensures that your credit card details are seen only by yourself and the bank performing the transactions. No credit card details are captured or stored by the Alliance Française de Sydney e-commerce site.