This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our websites, campaign-related pages and online services, as well as your rights and how to contact us.
References to “Company”, “we”, “us” or “our” are to Alliance Francaise de Sydney ACN 000 783 139, a not‑for‑profit organisation registered in New South Wales, Australia.
“Personal information” means information or an opinion (whether true or not, and whether recorded in a material form or not) about an identified individual or an individual who is reasonably identifiable. This includes basic contact details and may include other information depending on your interactions with us.
The types of personal information we collect depend on the nature of your dealings with us. We seek to minimise the personal information we collect and will only collect information that is reasonably necessary for our functions and activities. If you do not provide requested information, we may be unable to provide certain services or respond to your requests.
We may collect personal information when you interact with us, for example when you donate, become a member, subscribe to updates, register for or attend an event or a class, participate in a campaign, complete our online forms, correspond with our staff or volunteers, engage with us on social media, apply to volunteer or work with us, or otherwise provide information to us. The information can include your name, title, contact details, donation and membership information, communication preferences, areas of interest, and any information you choose to provide.
We also collect information automatically when you use our websites and campaign-related pages, including via cookies and similar technologies, such as device information, browser type, pages viewed, time spent, referral URLs and interactions with our content. This information is generally de-identified, but may be linked to your profile where appropriate and lawful.
When necessary and appropriate, and with your consent where required, we may collect sensitive information (for example, health information for accessibility needs at events) or information needed for eligibility checks for roles, which we handle with additional care.
We collect personal information directly from you wherever reasonable and practicable. We may also collect information from third parties, including publicly available sources, event partners, recruitment services and service providers that support our operations, and we will take reasonable steps to ensure you are aware of such collection.
We use personal information to operate and improve our organisation and services, including to: provide information and services you request; administer donations, memberships and events; run and improve our campaigns; communicate updates, publications and marketing, including paid digital advertising; respond to enquiries and complaints; conduct research and analytics to improve our impact; comply with legal and regulatory obligations; and manage our business functions.
Where you have opted in, we may send you communications about our work, campaigns, events and opportunities to support us. You may opt out of marketing at any time using the unsubscribe link in our emails or by contacting us.
We will only use your personal information for the purposes disclosed at the time of collection or for related purposes that you would reasonably expect, or otherwise with your consent or as permitted or required by law.
We may work with trusted partners and affiliates to manage and measure paid digital advertising campaigns and related services. In particular, our partners or affiliates, may use relevant information captured through our websites and campaign-related pages for the purpose of paid digital advertising campaign management, as outlined in our services. We implement measures and contractual terms to ensure such partners handle personal information in accordance with applicable privacy laws and only for authorised purposes. You can manage your cookie and marketing preferences as set out in this Policy.
When you visit our websites or campaign-related pages, we use cookies and similar technologies to operate the site, remember your preferences, understand usage and improve performance, as well as to support our analytics and marketing activities, including showing you advertising on other websites based on your interactions with us. You can control cookies through your browser settings, but blocking all cookies may impact site functionality. By using our websites without disabling cookies, you consent to our use of cookies in accordance with this Policy.
Our websites may contain links to external sites. We are not responsible for the privacy practices of websites we do not control, and you should review the privacy statements of those sites.
We do not sell or trade your personal information. We may disclose personal information to third parties for the purposes described in this Policy, including to service providers who support our operations, such as data hosting, IT, email and marketing platforms, event management, analytics, research, archiving and security providers. We take steps to ensure service providers comply with the Privacy Act 1988 (Cth) and only use the information for authorised purposes.
We may also disclose information to our partners and affiliates to deliver and measure our campaigns and advertising, including, under appropriate privacy and security obligations.
We may disclose information when required or authorised by law, to help prevent or lessen a serious threat to life or health, or for law enforcement purposes.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures include secure premises and equipment, password-protected systems, firewalls, encryption, role-based access and multifactor authentication, regular security updates and audits, and staff confidentiality obligations.
We retain personal information for as long as necessary for the purposes for which it was collected, to comply with legal and regulatory obligations, and for legitimate record-keeping. We may archive non-current records and, if we provide access to archived records, we may charge a reasonable fee for retrieval.
Under the Privacy Act 1988 (Cth), you have the right to request access to personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete or out of date. We will respond to requests within a reasonable time and may require you to verify your identity. To request access or correction, please contact us using the details below.
You can opt out of receiving direct marketing communications at any time by using the unsubscribe link in our emails or contacting us. You can manage cookies through your browser settings or via tools provided on our websites.
At the point of collection (for example, via webforms), we will provide a concise collection notice that explains why information is collected, intended recipients, whether provision is voluntary and any consequences of not providing it, and your rights and relevant contact details. We work to ensure that only the minimum information necessary is collected for the requested service.
Our services are intended for a general audience. Where we knowingly collect information from children or vulnerable individuals, we will take additional steps to protect their privacy, including obtaining appropriate consent where required by law.
We may update this Policy from time to time to reflect changes in legislation, technology or our services. The latest version will be available on our website and the effective date will be indicated at the top.
If you have questions about this Policy or wish to make a privacy enquiry, request or complaint, please contact If you have any questions about your privacy or this notice, please contact us at: enquiries@afsydney.com.au.
We will respond as promptly as we can and within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au, enquiries@oaic.gov.au or 1300 363 992.
