Faq


CORONAVIRUS DISEASE (COVID-19)

Updated 23/03/20

Are your courses still running? 

In light of the rapidly changing climate and in accordance with the guidelines provided by The Australian Government and NSW Health, we have made the decision to move all of our courses exclusively online from Monday 23 March until further notice. Please note that this is a temporary move and we look forward to welcoming you back when it is safe and advisable to do so.

These courses will be provided using a combination of video conferencing and an e-learning platform (CLICK HERE for more details). We believe that this represents a wonderful opportunity to stay connected, even whilst some of us are confined inside and during a time when social distancing is being encouraged. 

Please remember that your safety and wellbeing are at the core of all our decision making and we will continue to work hard to provide the best service we can.

Is your Media Centre still open?

Our Media Centre has temporarily closed. We have waived pending return dates on any borrowed items until further notice, meaning that no late fees will be incurred during this period. We encourage our avid Media Centre fans and those who may be confined at home to make the most of the numerous online resources and activities which you can find HERE


Is the Alliance Française French Film Festival still running?

Following the Australian Government’s additional restrictions on non-essential social gatherings, we have taken the difficult decision to postpone the remainder of the 2020 Alliance Française French Film Festival until further notcie, to protect both our patrons and staff. Please rest assured we will be back offering sublime entertainment and a place to indulge and escape when it is safe to do so.

In the meantime, we will be offering full refunds for patrons who have booked online for future sessions. 

If you have booked through a cinema venue, please contact themand they will issue your refund:

  • Hayden Orpheum Cremorne | (02) 9908 4344


ENROLMENT


I’ve never studied French before. What is my level and how do I enrol?

Your level is A1.1 – to enrol, please select your preferred pace HERE

I’ve studied before but don’t remember my level. How do I find out?
You will need to take a placement test online HERE.

How do I re-enrol?
Please log in to your existing account HERE.

I’ve missed a class. What can I do?
You can book a Catch Up lesson for only $30 HERE.

I would like to revise some key aspects learnt in my class. What can I do?
Depending on your level, you can attend one of our A1, A2 or B1 Essentials class for only $79 HERE.

I have studied French before and would like to work on my spoken skills. What can I do?
Starting from level A1 until C2, our Conversation courses improve spoken French through discussions on French culture and contemporary issues as presented in authentic articles and videos from the French press. You can enrol HERE.

I am travelling to France and wish to learn some key phrases before my trip. What can I do?
If you're a beginner, you can take our crash-course HERE